Refund & Cancellation Policy

This policy covers tickets you buy directly from Bangkok Rooftops for our own events, such as our Bangkok pool parties. It explains when refunds are and are not available, and how any refund is paid.

Last updated: 17 July 2026

All ticket sales are final

Once your payment is confirmed, tickets are non-refundable, non-exchangeable and non-transferable, except where we cancel or reschedule an event (see below). Please review your order carefully before you pay, including the event, date, ticket type and quantity.

Cancelling or changing your order

Customers cannot cancel, amend or request a refund for a confirmed ticket order. If you entered the wrong email address or believe there has been a genuine error with your order, contact us as soon as possible and we will try to help, but we are not obliged to issue a refund except as set out below.

If we cancel or postpone an event

If Skyframe Media Group Co., Ltd. cancels an event, ticket holders receive a full refund of the ticket price paid. If we postpone or reschedule an event, your ticket stays valid for the new date. If you cannot attend the new date, you may request a full refund within 14 days of the change being announced.

How refunds are paid

All refunds are issued to the same payment method used for the original purchase. We cannot refund to a different card, account or person. Approved refunds are processed within 14 business days; depending on your bank or card issuer, it may take a further 5 to 15 business days for the money to appear on your statement.

If you paid by PromptPay, the funds cannot be returned automatically. Our payment provider will email you at the address used for the order to ask for the bank account details the payment was made from, and the refund is processed once you reply. Please answer that email promptly: without those details the refund cannot be completed.

Digital tickets — no returns or return shipping

Tickets are digital admission products delivered to you by email (see our Delivery Policy). There is no physical product to return and no return shipping applies.

Tickets bought elsewhere

Some events are also sold through third-party platforms such as Ticketmelon and Megatix, and some table bookings are made directly with a venue. Tickets or bookings bought there are governed by that provider's refund and cancellation terms, not this policy.

Contact us

Questions about a refund or cancellation? Email [email protected] or call/WhatsApp +66 92 390 1013. Our full company details are in our Privacy Policy.